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INTERESTING TIPS ABOUT WARRANTY

To qualify for coverage under all limited warranties outlined in the warranty brochure, you must have had hot water extraction cleaning performed by a trained, qualified carpet care professional, at least as frequently as every 18 months since the date of purchase of your carpet. Failing to do so will void your warranty coverage.

FILING A CLAIM

If you have a problem with your carpet and believe it is covered by one or more of the limited warranties outlined in this warranty brochure, you must file a claim by contacting THE STAINMASTER FLOORING CENTER® showroom Concierge Service line (855) TLC-7668. When you call, you will be asked to provide the following:

An explanation of the issue, what caused the problem, where the carpet is installed and areas affected, and a description of what the carpet looks like now
When and where the carpet was purchased, including the retailer’s telephone number
The carpet style name and style number
Square yards purchased
Date(s) and proof of professional cleaning(s)

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