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INTERESTING TIPS ABOUT WARRANTY

To qualify for coverage under all limited warranties outlined in the warranty brochure, you must have had hot water extraction cleaning performed by a trained, qualified carpet care professional, at least as frequently as every 18 months since the date of purchase of your carpet. Failing to do so will void your warranty coverage. 

FILING A CLAIM

If you have a problem with your carpet and believe it is covered by one or more of the limited warranties outlined in this warranty brochure, you must file a claim by contacting THE STAINMASTER FLOORING CENTER® showroom Concierge Service line (855) TLC-7668.  When you call, you will be asked to provide the following:

  • An explanation of the issue, what caused the problem,  where the carpet is installed and areas affected, and a  description of what the carpet looks like now
  • When and where the carpet was purchased, including  the retailer’s telephone number
  • The carpet style name and style number
  • Square yards purchased
  • Date(s) and proof of professional cleaning(s) 

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