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To qualify for coverage under all limited warranties outlined in the warranty brochure, you must have had hot water extraction cleaning performed by a trained, qualified carpet care professional, at least as frequently as every 18 months since the date of purchase of your carpet. Failing to do so will void your warranty coverage. 


If you have a problem with your carpet and believe it is covered by one or more of the limited warranties outlined in this warranty brochure, you must file a claim by contacting THE STAINMASTER FLOORING CENTER® showroom Concierge Service line (855) TLC-7668.  When you call, you will be asked to provide the following:

  • An explanation of the issue, what caused the problem,  where the carpet is installed and areas affected, and a  description of what the carpet looks like now
  • When and where the carpet was purchased, including  the retailer’s telephone number
  • The carpet style name and style number
  • Square yards purchased
  • Date(s) and proof of professional cleaning(s)